Effective Date: 23/06/2024
1. Eligibility for Returns
We want you to be completely satisfied with your purchase from GamingVisionGuard.com. If you are not satisfied for any reason, you may return the product within 5 days of receipt for a refund or exchange, subject to the conditions outlined below.
2. Conditions for Returns
- Unused and Unopened: Products must be unused, unworn, and in their original packaging with all tags attached.
- Proof of Purchase: You must provide a valid proof of purchase, such as your order number or receipt.
- Exclusions: The following items are not eligible for return:
- Products that have been used or worn.
- Products without their original packaging.
- Products damaged due to misuse or neglect.
- Clearance or final sale items.
3. Initiation of Returns
To initiate a return, please follow these steps:
- Step 1: Contact our Customer Support team at [email protected] within 5 days of receiving your order. Please provide your order number, the reason for return, and whether you are requesting a refund or exchange.
- Step 2: Our Customer Support team will provide you with a return authorization and instructions on how to return the product.
4. Return Shipping
- Costs: Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.
- Packaging: Please securely package the product in its original packaging to ensure safe return transit.
5. Refund Process
- Refunds: Refunds will be processed to the original payment method within 14 days of receiving the returned product.
- Exchanges: If you requested an exchange, we will ship the replacement product after receiving and inspecting your returned item.
6. Contact Us
If you have any questions about our refunds and returns policy, please contact us at:
- Email: [email protected]
- Address: Gbenga Ashafa Street, Parkview Ikoyi
